The Charge DriEV products, (the Website) and Charge DriEV mobile application (the Charge DriEV App) (together with the Website form the Charge DriEV Platforms) are operated by Ayana Solutions Ltd. (”we” or “our” or “us”). Our company registration number is 13107942 and our registered office is 15 Poppy Close, Kingston Bagpuize, Abingdon, United Kingdom, OX13 5FS.
We strive to protect your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information and we take your privacy very seriously, please contact us at info@ayanasolutions.com.
Below is an explanation of what information we collect. If there are any terms in this privacy policy that you do not agree with, please discontinue use of the Charge DriEV products and/or Charge DriEV Platforms.
What Information do we collect?
We collect personal information such as name, address, contact information, payment information and optionally your vehicle registration.
We collect personal information that you voluntarily provide when registering on out platform, purchasing and using the Charge DriEV products or otherwise contacting us. The personal information that we collect depends on nature of your interactions, your choices and the specific products and features you use, and can include the following:
Name and Contact Data: First and last name, email address, postal address, phone number, and other similar contact data.
Credentials: Passwords, password hints, and similar security information used for account access.
Payment Data: Data necessary to process your payment if you make purchases, such as credit card number, security code associated with your payment instrument. All payment data is stored by our payment processor Stripe Payment Services and you should review its privacy policies and contact the payment processor directly if you have a question relating to processing of payment data. The link to there website is here.
Location data: When you use our Start a Charge feature or Map we collect your current location data.
Vehicle: From your vehicle registration, we determine your vehicle’s make and model.
Financial: When you make a payment we pass the transaction information directly to Stripe Payment Services. Follow this link to see their Privacy Policy on their website.
Why we collect this data
Personal Data: We collect your personal information to fulfil our contract with you, as set out in our Terms and Conditions.
Vehicle: We store your vehicle's make and model to help determine any faults common to a particular vehicle type.
Location: We collect your current location data to find and display chargers close to you.
How long do we retain it
Personal Data: We keep your personal data for the term of your contract with us.
Vehicle: We retain your vehicle's make and model indefinitely (anonymised, so not linked to you in any way).
Location: Your location data is used for that single transaction only, and not stored.
Who we share it with
Personal Data: In the case of hardware faults that we cannot resolve, with your consent we will forward your contact details to the manufacturer to continue investigation. When you order a home charger, we will forward your details to our contractors, to perform the installation.
How long do we keep your information
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How do we keep your information safe
We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from the Charge DriEV Platforms is at your own risk. You should only access our services within a secure environment.
What are your privacy rights
In some regions, such as the EEA you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please contact us at info@ayanasolutions.com or at the address set out below . We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
If you are resident in the EEA and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html
Account Information
• You may at any time review or change the information in your account or terminate your account by:
• Logging into your account settings and updating your account
• Contacting us using the contact information provided below
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our terms and/or comply with legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of the Charge DriEV Platforms. To opt-out of interest-based advertising by advertisers on the Charge DriEV Platforms visit http://www.aboutads.info/choices/. For further information, please see our Cookie Policy below.
Cookie Policy for Charge DriEV
This is the Cookie Policy for Charge DriEV, accessible from www.chargedriev.com
What Are Cookies?
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site’s functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
How Do We Use Cookies?
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.
How Do I Disable Cookies?
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
What Cookies Do We Set?
• Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
• Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
• Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
What are Third Party Cookies?
In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
For more information on Google Analytics cookies, see the official Google Analytics page.
What if I need More Information?
Hopefully that has clarified things for you and as was previously mentioned, if there is something that you aren't sure of whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However, if you are still looking for more information please contact us through one of our preferred contact methods:
• Email: info@ayanasolutions.com
• By visiting this link:
Do we update this policy from time to time
We will update this policy as necessary to stay compliant with relevant laws, if the update is going to have a material impact on you, we will tell you.
We may update this privacy policy from time to time. The updated version will be indicated by an updated “revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
Further questions about this policy?
If you have questions or comments about this policy, email us at info@ayanasolutions.com
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